Service Request

We are here to help.

So that we may process your service request effectively, please provide your name, your City of West Kelowna street address and your contact information, so that we may follow up with you on your request, or in case we require a bit more information.

For emergencies, call 9-1-1.

For urgent issues, like sewer back ups, water main breaks or leaks, please call 778-797-2246.

For drainage and flooding problems, please call 778-797-2225.

For speed enforcement concerns, contact West Kelowna RCMP at 250-768-2880.

If you don't wish to submit an online request, we can help in other ways:

• Call 778-797-1000; business hours are 8:30 a.m. to 4:30 p.m. Monday to Friday excluding holidays, or you may leave a message if calling afterhours by pressing option 4 to have the matter processed the next business day.
• Visit us in person or mail us at 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
• Email us at info@westkelownacity.ca.

We have a list below of services we provide, which we'll ask you to choose from in a minute or two so we can get you to the right person.

But, before you proceed, please note, a few services are provided by other governments:

• Dog control
• Highways 97 and 97C, Westside Road and WR Bennett Bridge
• Landfill and waste disposal locations
• Outdoor burning complaints - call Regional Fire Dispatch at 250-469-8577
• Regional Parks (Gellatly Nut Farm, Glen Canyon, Goats' Peak, Kalamoir and Rose Valley)
• Westside Wastewater Treatment (sewer) Plant

A few things are homeowner's repsonsibilities:

• Cleaning ditches and boulevards adjacent to your property
• Insects and spiders
• Pests including rats and rodents
• Shoveling and sweeping sidewalks adjacent to your property

And if you're a Westbank First Nation, Peachland, or Central Okanagan West Electoral area resident, hello neighbour; please visit your local government webpage:

• Peachland
• Regional District of Central Okanagan
• Westbank First Nation

We understand that sometimes people get frustrated with us. But please, be respectful when providing us your request. We reserve the right to refuse service to abusive, profane and rude requests.

Personal information is being collected for the purposes of processing a service request and will be handled in accordance with British Columbia's Freedom of Information and Protection of Privacy Act. Questions regarding this collection of information can be directed to the City of West Kelowna's Legislative Services Department by calling 778-797-1000.