Service Request

We are here to help.

Please use the form below and provide your contact information in case we need to follow up with you.

Winter roads maintenance request: If crews have not been to your street within 48 hours after snow falls, please fill out the service request form below.

We understand that sometimes people get frustrated with us. But please, be respectful when providing us your request. We reserve the right to refuse service to abusive, profane and rude requests.

Personal information is being collected for the purposes of processing a service request and will be handled in accordance with British Columbia's Freedom of Information and Protection of Privacy Act. Questions regarding this collection of information can be directed to the City of West Kelowna's Legislative Services Department by calling 778-797-1000.

For a list of our City departments and contact information, please visit our Contacts Us page.

For urgent issues, please see the following:

• Sewer back ups, watermain breaks or leaks, please call 778-797-2246.
• Drainage and flooding concerns, please call 778-797-2225.